Monday, October 5, 2009
Sabril, My Hero
So, I got a call this morning from the Sabril call center (Sabril = Vigabatrin). I find it interesting that a drug that was only just approved by the FDA already has a call center set up in the US. But boy am I glad they do. I talked to Claire and she is now my friend. She was ultra professional and helpful and informed me that she received our paperwork this morning and that they would be sending out a free Sabril start kit while they work out the details with our insurance company, ophthalmologist, pharmacy, etc. She is sending it via FedEx and it will be here tomorrow morning before 10:30 am. I think I must have sounded a little confused when she was so speedy and accommodating, because she had to repeat that part. She kept using phrases like, "Would you prefer this or this?" and "I'll be taking care of all of that for you." I almost told her I loved her as we hung up, but figured I'd save that for our next conversation.